Testimonials

A very versatile and practical workshop – very enjoyable. Adam Carpets
An excellent workshop. Alcan
Interesting day – I like the informal approach. Allianz Cornhill
Very helpful. Well worthwhile. API Coated Products
Very good course. APPH Ltd
Liked the 'easy read' style and the real world feel. AVX
Extremely well presented by an expert. Babtie
Very informative course which I would recommend to colleagues. Balfour Kilpatrick
Very useful clarification. Bell International
A useful day.  Thank you. Cheshire CC
Overall, the five seminars have been excellent and the HPO have succeeded in creating a clear understanding about what the new standard is looking for and, just as important, the business value of using it as an improvement process. I will certainly use some or all of the techniques covered in the seminars. Well done. Chester and District Housing Trust
The assessor thought my audit preparation and audit technique was second to none, and offered me a job! Bound to be your training that did it. CJ Wildbird
The day went quickly because it was made interesting and enjoyable by the facilitator. Clariant UK
Really good day. Cornwall Business School
Eye-opener, would recommend the course to others. D Morgan PLC
The change to ISO9001, I don’t think is apparent to the majority of the UK. Dalau Ltd
Nicely relaxed atmosphere not intimidating. Davis Healthcare Services Ltd
An excellent day, well facilitated, a wealth of good techniques that will prove very useful in the workplace.  Superb ! DEFRA
Excellent 1 to 1 with the facilitator. Dental Practice Board
Well managed and made interesting through good presentation. Department of Transport
Well managed and made interesting through good presentation. DTLR
Seminar met my objectives – a significantly greater awareness on the new standard and transition process, thanks. Dwr Cymm Welsh Water (Hyder)
Just a quick note to say how much I enjoyed the course yesterday, the penny has dropped (at last). East Riding Council
Very interesting. Well presented. Facilitator experience very relevant. EDW Technology
Again many thanks for the excellent day yesterday (except the journey home). Very useful indeed. European Market Liaison Ltd
Excellent useful day. Thank you. Flagship Housing Group
Thanks for a great job last week. Food Standards Agency
I found the open nature of the course very good. Fugro UDI
Rob put together a very good day the experience was very worthwhile from our point of view. Fugro UDI Marine

Everyone enjoyed the course and found it very helpful and I think it really got the message across about what process management is designed to achieve for a business. 

George Fischer UK
Very useful and inspiring. Guildford Borough Council
Very useful – met my personal objectives. ICI
Good presentation and clarification. Intervention Board
Very interesting and thought provoking. Invensys Brook Crompton
Well balanced and enjoyed the discussions and contributions of the mixed group. IX Europe
Good discussions across the group delegates, helpful to provide additional ideas to facilitate future action. James Walker & Co Ltd
Thought provoking day. Key aspects highlighted so that I know what to concentrate on. Thank you. KEEP Consulting
Lots of food for thought – overall very worthwhile. Keymed Ltd
Good introduction to process mapping. Great to have a presenter who actually does the work as part of another role. I.e. "practices what he preaches" and can give real experience info. Lafarge Aggregates Ltd
Very illuminating and useful.  Probably the best training day attended in some while. Lafarge Plasterboard
Good day – thought provoking / useful. Lancs County Council
Subject matter was well understood and explained. Lex East Riding Of Yorkshire Council mark
Overall very valuable incite to mapping. Lexmark International Ltd
Facilitator answered everything thrown at him and steered the group well. London Borough of Hounslow
A comfortable venue and a constructive day, guided towards the new standard by a good trainer. London Borough of Wandsworth
The example of real company process mapping (and software) was excellent. Lucy Lockett Ltd
Thanks for a brilliant workshop - most useful and fascinating. Martindale Pharmaceutical Ltd
Very well presented and a useful course. MOD
Well presented in a good location. MOD
Excellent, very informative. MSX International
A really good day - I do not often say this. Hope to meet Ian on the other courses. Nampak plc
Very knowledgeable tutor. Network Rail
We learned a great deal from the course and would not hesitate to recommend it to our colleagues. Nova Chemicals

I have based P&Bs transition over to ISO 9001:2000, on your recommendations, and instead of three assessment meetings with BSI, we only need two, I hope to have a similar result at our Sheffield Division this Thursday. So if you need any references, tell them to get in touch with me, thanks once again.

P&B Metal Components Ltd
Sincere thanks for all your assistance and advice. Palmer and Harvey
Very useful and informative. Panasonic
The course was well presented. Precision Aerospace Component Engineering Ltd
After attending other courses I was still confused, this course put a much more practical emphasis and cleared up many doubts that I had - Thank you. RAF
If you require an endorsement of your excellent course please do not hesitate to contact me. Ram jointing
We all thought that the course was excellent, just what we were looking for. Rhone Diagnostics
Good 'real world' view presented. Roband Electronics
Excellent course. Serck Controls
Excellent course. Serck Controls
Like the emphasis on business needs rather than compliance. Silsoe
Very useful - now I have an understanding of what we are in for. Sloane Group
A good introduction to a topic that I am sure will absorb me over the coming months. Solartron Analytical
The workshop covered exactly what I was hoping it would, I now have a much clearer idea of what is expected. Sussex Oncology Centre
Good to mix with other companies with different products. Suzuki GB
I was impressed by the approach and quality of the days. Tetrapak
Excellent presentation. The Highland Council
Great Course. The Insolvency Service
The facilitator was excellent and the seminar was very useful to me and my organisation. The Stationery Office Ltd
Thanks for a very informative and worthwhile day. Thomas Cook Ltd
Very interesting and thought provoking - excellent opportunity to share ideas and possible solutions with other people. Truvox International Ltd
Very worthwhile educational and enjoyable. Turners (Soham) Limited
Very useful, well-paced demonstration. Facilitator gave a lot of time to individuals as well as the group. University Hospital Birmingham
Good interaction, drawing out of life experiences to aid discussion and understanding of generic topic. UOP Ltd
Well presented, group participation welcomed. Vijon Ltd
An excellent workshop. VT Support Services
I would like to further emphasise my and the company`s gratitude to you for the debt we undoubtedly owe you (and Michael) for achieving accreditation to the new Standard in only 18 months, exactly as planned. I know we have some way to go yet but we have a sound base on which to work. Weeks Consulting
Very informative and useful 2 days.
Very enjoyable, opened my eyes to Process Management.
Wrexham Borough Council

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